Terms & Conditions

B2B orders – Terms & Conditions

This document defines the rules for ordering products using the ordering platform provided by Renevo.

§1 – Preliminary Provisions

1.1. The online ordering platform “RENEVO” available at www.renevo.pl and www.renevo.eu is operated by RENEVO Spółka z ograniczoną odpowiedzialnością with its registered office in Kraków at ul. Dietla 50, 31-039 Kraków, registered in the Register of Entrepreneurs of the National Court Register, kept by the District Court for Kraków Śródmieście in Kraków, 12th Commercial Division under KRS number: 0000814177, with share capital of PLN 250,000.00 (paid in full), NIP number: 944-22- 66-188, REGON: 384876789.

1.2. Using the Platform is subject of meeting the following minimum technical requirements by the customer:
– Internet Explorer version 9 or newer with ActiveX, JavaScript and cookies enabled, or
– Mozilla Firefox version 3.8 or later with JavaScript and cookies enabled, or
– Google Chrome version 4.0 or later with JavaScript and cookies enabled, or
– Safari version 5.1 or later with JavaScript and cookies enabled;

If you agree to receive an electronic invoice, appropriate software supporting PDF files is required to open it, e.g. Adobe Acrobat Reader.

1.3. These Regulations are intended for both Consumers and Entrepreneurs using the Ordering Platform. It defines the rules for using the Ordering Platform and the rules and procedure for concluding Sales Agreements with the Customer remotely via the Ordering Platform.

§2 – Definitions

2.1. Seller – RENEVO sp. z o.o.

2.2. Consumer – a physical person concluding a contract with the Seller using the Ordering Platform, the subject of which is not directly related to person’s business or professional activity.

2.3. Customer – any other entity placing an order via the Ordering Platform.

2.4. Entrepreneur – a physical person, a legal entity or an organizational unit that is not legally a person, to which a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Ordering Platform.

2.5. Platform – an IT solution operated by the Seller at www.renevo.eu, which enables order placement for products in the Seller’s offer

2.6. Remote contract – a contract concluded with the Customer via the Platform, without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication, up to and including the moment of conclusion of the contract.

2.7. Terms and Conditions – this document describing Platform rules and usage conditions.

2.8. Order – Customer’s declaration of intent submitted via the Order Form, aiming directly at concluding a Product or Products Sales Agreement with the Seller.

2.9. Account – the Customer’s account within the Platform. It collects data provided by the Customer and information about Orders placed by him within the Platform.

2.10. Registration form – a form available in the Platform which allows Customers to create an Account.

2.11. Order form – an interactive form available within the Platform, which allows Customers to place an Order, by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.

2.12. Cart – an element of the Platform’s software, which presents the Products selected by the Customer for purchase, including the quantity of each of the Products.

2.13. Product – a movable item/service available within the Platform, which is the subject of the Sales Agreement between the Customer and the Seller.

2.14 Sales Agreement – a Product sales agreement concluded between the Customer and the Seller via the Platform. The Sales Agreement is also understood as – applying to the characteristics of the Product – a contract for the provision of services and a contract for specific work.

2.15. Prices – all prices given on the Seller’s websites are given in Polish zlotys (PLN) or Euros (EUR), are net prices (i.e. they include all components such as duties and taxes, but do not include VAT) including a discount when paying in cash or by bank transfer. The binding price for the parties is the price at which the Customer ordered the goods in the order. The prices of goods displayed on the Platform do not include the cost of delivery, which depends on the delivery method and destination. If the payment is not made in cash or by bank transfer, an additional fee is charged in the amount specified before placing the order.

2.16. Seller’s Service – a service performed by the Seller or a subcontractor, e.g. Assembly, Installation, etc.

§3 – Contact with Seller

3.1. Seller’s address: ul. Dietla 50, 31-039 Kraków

3.2. Seller’s e-mail address: renevo@renevo.eu

3.3. Seller’s phone number: +48 123 110 315

3.4. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.

3.5. The Customer may communicate with the Seller by phone on business days from 8 a.m. to 4 p.m

§4 – Financial information

4.1. Receipts or VAT invoices are issued for all goods ordered through the Platform. Pursuant to the provisions of the Act of March 11, 2004. on tax on goods and services (consolidated text: Journal of Laws of 2011, No. 177, item 1054) and the Regulation of the Minister of Finance of December 3, 2013. on issuing invoices (Journal of Laws of 2013, item 1485), the customer’s signature – as the buyer of the goods – is not a mandatory element of the content of the VAT invoice. In this situation, the buyer receives only the original invoice. If the buyer who is a physical person places an order or makes a purchase using company data (e.g. providing the name/company) regarding the business activity conducted by this buyer, it will be presumed that the purchase is made by him in connection with such activity and the invoice will be issued to this buyer as an entrepreneur.

4.2. Pursuant to the provisions of the Act of March 11, 2004 on tax on goods and services (consolidated text: Journal of Laws of 2011, No. 177, item 1054), the Buyer accepts issuing and sending invoices and Corrective Invoices in electronic form. Consent to receive invoices and Corrective Invoices in electronic form is equivalent to resignation from receiving them in paper form. The Customer may withdraw consent to receive invoices and Corrective Invoices electronically, by unchecking consent in the Customer’s profile after logging in to the Platform or by contacting the Seller’s Customer Service Office.

4.3. After receiving the Goods, in the event of withdrawal from the Remote Sales Agreement by the Consumer or in the event of a refund in connection with a recognized complaint, a Corrective Invoice (electronic invoice) will be sent to the Customer’s e-mail address together with a request for its confirmation.

4.4. In the absence of confirmation of the Corrective Invoice within 5 days from the date of receipt of the first message, the Customer will receive another message with a request to confirm the Corrective Invoice.

§5 – General provisions

5.1. The Seller, to the fullest extent permitted by law, shall not be liable for unexpected disruptions, including interruptions in the functioning of the Platform, caused by force majeure, unauthorized actions of third parties or incompatibility of the Platform’s software with the Customer’s technical infrastructure.

5.2. Browsing the product offer published within the Platform does not require creating an Account. Placing orders by the Customer for Products within the Platform is possible after creating an Account in accordance with the provisions of § 6 of the Terms & Conditions.

§6 – Platform Account creation

6.1. To set up an Account on the Platform, you must complete the Registration Form.

6.2. Setting up an Account on the Platform is free.

6.3. As part of the registration, the Customer provides the name, surname and e-mail address and chooses a password. The customer can also provide his mobile phone number. The customer ensures that the data provided by him in the registration form are true. Registration requires reading the Terms & Conditions carefully and confirming (on the registration form) that the Customer has read the Terms & Conditions and fully accepts all its provisions.

6.4. At the time of Account registration, an agreement for the provision of electronic services regarding the Account is concluded between the Seller and the Customer for an indefinite period. The consumer may withdraw from this contract on the terms set out in the Terms & Conditions.

6.5. The content posted on the Platform, including descriptions of goods and prices, constitute an invitation to conclude a contract within the meaning of art. 71 of the Civil Code.

6.6. The order is placed by completing the appropriate form on the Platform’s website and clicking the button marked: “I order and pay” or “I order with the obligation to pay”.

6.7. In order to place an order on the Platform, the Customer should have an Account.

§7 – Regulations for placing an Order

7.1. In order to place an Order, you must:

7.1.1. log in to the Platform;

7.1.2. select the Products being the subject of the Order, and then add them to the Order by clicking the “Add to Cart” button;

7.1.3. click the “Order and pay” button and confirm the order by clicking the link sent in the e-mail,

7.1.4. choose one of the available delivery methods and, depending on the payment method, pay for the order within the specified period

§8 – Payment and delivery options

8.1. The Seller informs the Customer about the total price of the goods and any additional fees, including for transport, additional services, payment costs, etc., at the latest immediately before placing the order.

8.2. At the beginning of placing an order, the Seller informs the Customer about the available payment methods.

8.3. If a given method of payment involves an additional cost for the Customer, the Seller informs the Customer about it at the latest immediately before placing the order.

8.4. The Customer may use the following methods of delivery or collection of the ordered Products:

8.4.1. Parcel shipping (by courier)

8.4.2. Freight carried out by land transport

8.4.2. Collection from warehouse (after prior arrangement of details with the Seller)

§9 – Execution of the sales contract

9.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form on the Platform, in accordance with § 7 of the Regulations.

9.2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the appropriate e-mail by the Seller to the Customer’s e-mail address provided when placing the Order, which contains at least the Seller’s statement on receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. A Sales Agreement is concluded between the Customer and the Seller upon receipt of the aforementioned e-mail by the Customer,

9.3. If the Customer chooses payment by bank transfer, the Customer is obliged to make the payment within 7 calendar days from the date of conclusion of the Sales Agreement – otherwise the Order will be canceled.

9.4. The product will be shipped by the Seller immediately after the payment is credited to the Seller’s account and the order is completed (unless the Customer and the Seller agree otherwise).

9.5. In case of ordering Products with different delivery dates, the delivery date is the longest given date.

9.6. The beginning of the period of delivery of the Product to the Customer is counted as follows:

9.6.1. If the Customer chooses the method of payment by bank transfer – from the date of crediting the Seller’s bank account or settlement account.

9.6.2. If the Customer chooses the method of payment by credit card – from the date on which a positive authorization was obtained.

§10 – Right of withdrawal

10.1. The right to withdraw from the contract without giving a reason is available only to the Customer who is a Consumer.

10.2. A consumer who has concluded a remote sales contract via the Online Platform may withdraw from it within 14 days without giving any reason and incurring costs, except for the costs indicated below, provided that he was properly informed about the need to incur them during the ordering process.

10.3. The period specified in par. 1 begins with the delivery of the Product to the Consumer or a person indicated by him, other than the carrier.

10.4. In the case of an Agreement that includes many Products that are delivered separately, in batches or in parts, the date indicated in section 1 starts from the delivery of the last item, batch or part.

10.5. The consumer may withdraw from the Agreement by submitting a statement of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawing from the Agreement, it is enough for the Consumer to send a statement before the expiry of this period.

10.6. The statement may be sent by traditional mail or electronically by sending the statement to the Seller’s e-mail address or by submitting a statement on the Seller’s website – the Seller’s contact details are specified in §3. The statement may also be submitted on the form (the template is attached as Appendix 1 to these Terms & Conditions) and as an attachment to the Act of 30 May 2014 on consumer rights, however, it is not mandatory.

10.7. If the Consumer sends the declaration electronically, the Seller shall immediately confirm receipt of the declaration of withdrawal from the Agreement, to the Consumer’s e-mail address provided.

10.8. Consequences of withdrawal from the Agreement by the Consumer:

10.8.1. In the event of withdrawal from the Agreement concluded remotely, the Agreement is considered as not concluded.

10.8.2. In the event of withdrawal from the Agreement, the Seller returns all payments made by Customer, including the costs of delivering the item, to the Consumer immediately, not later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the Agreement, with the exception of additional costs resulting from the method of delivery chosen by the Consumer. other than the cheapest standard delivery method offered by the Seller.

10.8.3. The Seller will refund the payment using the same payment method that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not incur any cost to him.

10.8.4. If there is a need to return funds for a transaction made by the customer with a payment card, the seller will execute the refund to the bank account assigned to the payment card used in the original transaction.

10.8.5. The Seller may withhold the reimbursement until receiving of the Product back or until proof of its return is provided to him, depending on which event occurs first.

10.8.6. The Consumer should return the Product to the Seller’s address provided in these Terms & Conditions immediately, no later than 14 days from the date on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends back the Product before the expiry of the 14-day period.

10.8.7. The consumer bears the direct cost of returning the Product.

10.8.8. The consumer is only liable for a decrease in the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.

10.9. The right to withdraw from a remote contract is not permitted in relation to the Contract:

10.9.1. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specifications or serving to satisfy his individual needs,

10.9.2. provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the contract;

10.9.3. in which the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery.

§11 – Complaints and warranty

11.1. Unless explicitly stated otherwise, the Seller sells only brand new Products.

11.2. The seller is obliged to provide the customer with an item free from defects.

11.3. In the event of a defect in the goods purchased from the Seller, the Consumer has the right to make a complaint based on the provisions on warranty in the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under the warranty.

11.4. Complaints should be submitted in writing or electronically to the Seller’s addresses provided in these Terms & Conditions.

11.5. The seller will respond to the complaint request immediately, i.e. not later than within 14 days, and if he fails to do so within this period, it is considered that the Customer’s request has been deemed justified.

11.6. Goods returned under the complaint procedure should be sent to the address provided in §3 of these Terms & Conditions.

§12 – Out-of-court methods of dealing with complaints and pursuing claims

12.1. Detailed information on the possibility for the Consumer to use out-of-court methods of dealing with complaints as well as the rules of access to these procedures are available at the Seller’s registered office and on the websites of Municipal Consumer Ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.

12.2. The consumer has the following possibilities of using out-of-court methods of dealing with complaints and pursuing claims:

12.2.1. The consumer is entitled to apply to the consumer court referred to in art. 37 of the Act of December 15, 2000. on the Trade Inspection (Journal of Laws of 2014, item 148, with further amendments), with a request to settle a dispute arising from the Agreement concluded with the Seller.

12.2.2. The consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, with further amendments), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.

12.2.3. The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the Municipal Consumer Ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).

§13 – Personal data within the Platform

13.1. The administrator of Customers’ personal data collected via the Platform is the Seller.

13.2. Customers’ personal data collected by the administrator via the Platform are collected in order to implement the Sales Agreement, and if the Customer agrees to it when placing the order – also for marketing purposes.

13.3. The recipients of the personal data of the Platform’s Clients may be:

13.3.1. In the case of a Customer who uses the Platform with the method of delivery by post or courier – the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary performing the shipment at the request of the Administrator.

13.3.2. In the case of a Customer who uses the Platform for electronic payments or a payment card – the Administrator provides the Customer’s collected personal data to the selected entity servicing the above payments on the Platform.

13.4. The customer has the right to access their data and correct it, limit its processing or delete it.

13.5. The customer has the right to object to further processing, and in the event of consent to the processing of data, to withdraw it. Exercising of the right to withdraw consent does not affect the processing that took place before the consent was withdrawn.

13.6. Providing personal data is voluntary, however, failure to provide the personal data indicated in the Terms & Conditions, necessary to conclude the Sales Agreement, results in the inability to conclude this contract.

13.7. The Seller states that the use of services provided electronically via the Internet is associated with risk. The basic threat to every Internet user, including those using services provided electronically, is the possibility of “infecting” the IT system by various types of software created mainly to cause damage, such as viruses, “worms” or “Trojan horses”. In order to avoid these risks, it is important that the Service Recipient equips his equipment, which he uses when connecting to the Internet, with an antivirus program and constantly updates it by installing its latest versions. At the same time, the seller informs that he is entering the following data, which are not a component of the content of the service provided electronically, to the IT system used by the recipient of the service:
– Cookies,

13.8. The Platform sends e-mails and SMS messages to the Customers, in which they confirm receipt of the order, possible receipt of payment, acceptance of the order for execution and the course of the order.

§14 – Final provisions

14.1. Agreements concluded through the Platform are concluded in Polish.

14.2. The Seller reserves the right to amend the Terms & Conditions for important reasons, i.e.:

14.2.1. changes in the law,

14.2.2. changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Terms & Conditions.

14.3. The Seller shall inform the Customers of each change at least 7 days in advance.

14.4. In matters not covered by these Terms & Conditions, generally applicable provisions of Polish law shall apply, in particular: the Civil Code, the Act on the provision of electronic services, the Act on consumer rights, the Act on the protection of personal data.

14.5. The customer has the right to use extrajudicial means of dealing with complaints and pursuing claims. For this purpose, he may submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.

Attachment no. 1

Sample statement of withdrawal from a remote contract

…………………., dated. ………………….



the name and address of the consumer




company name and address


I declare that pursuant to art. 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), I withdraw from the contract No. …… concluded on ………….. … regarding the purchase of goods/services: …………………………………………………………………….

consumer’s signature

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We distribute highest quality componens for renewable energy sector

Our regular offer includes photovoltaic modules, inverters, energy storage solutions, EV chargers, wind turbines oraz photovoltaic accessories. We distribute carefully selected components from reputable brands – e.g. e.g. Leapton, Jinko, JA Solar, DAS Solar, Tongwei, Huawei, FoxESS, Sungrow, Sofar and Goodwe, from official EU distribution only.

The company is registered with Kraków-Śródmieście District Court, Section XII of the National Court Register. The amount of share and paid-in capital: 250 000 zł. By using our Website and B2B Ordering Platform you are accepting our Terms and Conditions and Privacy Policy.